Frequently Asked Questions
Need help?
Each piece we create is made with care and intention, which means production times may vary. Below is an FAQ guide for our key products.
How long will I wait for my order?
Our wall art panels are crafted on a make-to-order basis. The printed fabric is kept unfinished until your order is placed.
You can choose between:
- A looped finish — stitched to hang beautifully on a rod
- A frame-ready option — available on request
If your selected panel is in stock, please allow 2–3 weeks for finishing. If it’s out of stock, production may take 6–8 weeks.
Each cushion cover is hand-dyed to order, beginning in its natural, undyed state until you select your colour.
Our dye house operates twice a week (Tuesdays and Fridays), and cushions are dyed in small, intentional batches to ensure perfect colour consistency.
Please allow:
- Up to 2 weeks if your chosen colour is in stock
- 6–10 weeks if it’s out of stock
Every cushion cover is made with care - and we promise, it’s worth the wait.
Our throws are also dyed and finished to order. As with our cushions, colours are created in small dye batches to maintain accuracy and integrity. If your chosen throw is in stock, please allow 2–3 weeks for dispatch; if it’s out of stock, production may take 6–8 weeks.
Custom developments, such as lodge or hotel projects, unique colourways, or special product formats, may require 8–12 weeks, depending on design complexity and fabric availability.
We’ll always keep you updated throughout the process and confirm timelines when your order is placed.
How does delivery work?
We use Courier Guy to deliver all local parcels, with delivery typically taking 2–4 days once the parcel is booked. Parcels are booked as soon as your order is ready to dispatch after finishing or dyeing.
All local shipping costs are included in purchases made through our website, so you can enjoy a seamless delivery experience from our studio straight to your home.
We ship all international orders via FedEx, ensuring your items arrive safely and reliably.
For purchases made through our website, shipping is included, so you can enjoy a seamless experience from our studio to your doorstep.
Please note: Duties and taxes vary by country and are not included in the shipping price. These will be billed directly to you by FedEx.
Allow 7–9 days for your international order to arrive.
Taxes and import duties are not included in our international shipping prices. These costs are determined by your country’s customs authority and will be billed directly to you by FedEx upon arrival. Evolution does not collect or control these fees, and they vary by destination.
What forms of payment do you accept?
We accept payments via Payfast, using Visa, Mastercard, or direct bank transfer.
We accept Visa and Mastercard.
We do not recommend paying via bank transfer, as international bank fees can be high.
Taxes and import duties are not included in our international shipping prices. These costs are determined by your country’s customs authority and will be billed directly to you by FedEx upon arrival. Evolution does not collect or control these fees, and they vary by destination.
RETURNS AND EXCHANGES
Not what you expected? No problem.
We’ll happily refund your order within 14 days of receipt.
If you are unhappy with an item, please email us as soon as possible and we will arrange for a courier to collect it. Once the item arrives back at our studio in its original condition with swing tags attached, we will process your refund.
Please note:
- The initial delivery fee is non-refundable, but the return collection is covered by us.
- For international orders, we are unfortunately unable to refund transport costs.
If your order has been shipped but not received within 2 weeks locally, we will resend your order* on the agreement that if both parcels arrive, you will either return one or pay for both.
*If we do not have extra stock, we will manufacture as quickly as possible.
Wall Art Panels
No need to stress - we’ve got you covered.
For our full range of framing options, please visit our Framing Guide, where you’ll find all available finishes.
For a personalised quote, kindly email us at sales@evolutionproduct.co.za.
Please note that shipping is calculated separately and is not included in the framing price.
Cushion Covers
All cushion covers on our website are sold WITHOUT inners.
We recommend using feather and down inners, or inners made from natural fibres. Synthetic inners create static and may reduce the lifespan of your cushion cover.
Always order an inner that is 5 cm larger than your cushion cover for the perfect fill.
We recommend sourcing from Heavenly Feather or contacting us for further suggestions.
Product & Material FAQs
Please refer to the Care Guide for detailed wash and care instructions.
Every Evolution cushion, throw and wall panel is handcrafted, using natural materials. Because of this, small variations in weight, texture, and colour may occur - these are part of what makes each item unique.
Our cushion covers are made from 100% natural linen, and each batch of linen can vary slightly in colour or texture depending on environmental factors such as rainfall and crop conditions. These natural variations are part of linen’s beauty and reflect its organic origin.
Linen is woven from long, natural flax fibres that can vary in length and thickness. This creates the small natural “slubs” (or irregular threads) you may notice in the fabric — they’re not flaws, but rather a mark of genuine linen craftsmanship.
Yes. Because linen is a natural fibre, 1%–6% shrinkage may occur after washing. Always follow the wash care instructions provided to ensure the best longevity and fit.
Yes. All our linen fabrics, components, zips, and printing processes adhere to international OEKO-TEX® standards, meaning they are free from harmful substances and safe for you and the environment.
All dyed products are hand-dyed using environmentally friendly pigments.
Because each piece is made by hand rather than mass-produced, we recommend avoiding contact with fluids, as this may cause watermarks or colour transfer.
Printed & Dyed Product FAQs
Our printed designs are created using non-toxic pigment dyes supplied by DuPont International, which also meet OEKO-TEX® safety requirements. Pigment printing allows us to capture intricate details and soft textures while maintaining an environmentally conscious process.
Because linen is a natural material with unique surface textures, each print will have slight variations. Small irregularities or slubs in the fabric can create subtle differences in how the print appears — a sign of its natural origin, not a defect.
Pigment prints have a natural lifespan and may soften or fade over time, especially with exposure to direct sunlight. To maintain colour vibrancy, avoid placing printed items in direct light and always follow the care guide.
Yes, a small degree of shrinkage (1%–6%) is normal due to the natural fibres used in our fabrics. This is part of working with authentic, non-synthetic materials.
Each dye batch is mixed by hand, and different batches of linen can absorb colour differently. These variations make each product truly one-of-a-kind — no two are ever exactly the same.
Yes. All our linen fabrics, components, zips, and printing processes adhere to international OEKO-TEX® standards, meaning they are free from harmful substances and safe for you and the environment.
All dyed products are hand-dyed using environmentally friendly pigments.
Because each piece is made by hand rather than mass-produced, we recommend avoiding contact with fluids, as this may cause watermarks or colour transfer.
Each piece is hand-dyed individually, using environmentally friendly pigments. Because of this, colour residue may transfer if the fabric comes into contact with water or other liquids. Avoid exposure to moisture, and follow care instructions carefully to preserve the colour.