Shipping, Returns & T's&C's


  1. Introduction

 Your use of this Website is governed by these terms and conditions. Please take a few minutes to review them. Your use of this site indicates your acceptance of these terms and your agreement to follow and be bound by them. If you do not agree with any of these terms and conditions, do not use this site. These terms and conditions may change. We may periodically change the terms, without notice, so kindly check them from time to time as your continued use of the site signifies your acceptance of any changed terms.

 

  1. Product Information

2.1. We have done our best to display products as accurately as possible. However, because the colours you see will depend on the calibration of your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate. Images printed from this website may also not be colour-accurate.

2.2 All weights and volumes are approximate due to handmade and natural materials. All cushions are made from 100% linen and should only be cleaned according to wash care instructions.

Linen batches may vary in colour.

The linen base cloth's colours may vary due to the environmental impact on the crops, for example the more rain the crops received the longer the fibers might be. This all impacts on the texture and feel of the items produced. A variance in slubs might also occur due to the weaving of different strands. Each batch of linen may vary in weight and the indications provided will be as provided by the mill. Evolution will do its utmost to communicate the correct weights but cannot be held responsible for the variances.

Please allow for 1% to 6% shrinkage on goods.
Our linen components, fabrics, zips and printing adheres to the international OEKO-TEX® requirements. Thus is free of harmful substances.

2.3. Pigment Printed Items

Prints are done with Pigment dyes obtained from Du Pont International who upholds the OEKO-TEX® requirements.

Because of the natural origin of linen, we cannot guarantee that all printed items will look like the images displayed on the website, or previously seen items.

Linen slubs may cause irregularity in prints.

Pigment printing has a limited lifespan and can fade over time. Avoid direct sunlight that will also result in colour fading.

Customer must take into consideration that shrinkage may or may not occur.

2.4. Hand Dyed Items:

Each item is hand dyed. Dye batches may differ and no two products’ end result will be exactly the same. Different batches of linen might take to the dye differently and result in colour variations.

Do not expose to water or any other liquid. In case of accidental exposure, care must be taken as colour residue might rub onto other objects.

2.5. Care instructions

Dry clean with hydrocarbon solvent only (HCS). Dry cleaners should be instructed to use (F) Solution. Avoid direct sunlight. Shrinkage may occur.

Evolution will not be held liable for any damage that may occur during cleaning if the above has not been adhered to.

2.6. Quality Assurance

Care is taken to ensure that the quality is of international standard. Non-toxic printing and dying techniques and fabrics from ISO 9000 adherent companies are used. 

 

  1. Pricing

The prices displayed on our site are quoted in South African Rands and the prices are quoted in retail terms. The prices listed exclude transport and insurance. Wholesale and decorator pricelists are available on request, see ‘Decorators and Wholesale’

 

  1. Placing Orders and Stock Availability

4.1. If stock is available, orders will be dispatched between 1-3 working days.

4.2. Evolution aims to keep some units of the assortment in stock but can not always guarantee that every item will be readily available. Please allow approximately 8 weeks for production on orders (depending on size of order and products ordered). If April and December falls into the timeline we may require an extra 4 weeks.

4.3. If we are unable to fulfill your order, we may cancel your order if this is communicated and a refund is made.

4.1. All goods purchased through this website should be intended for personal, non-commercial purposes only. Please contact us or refer to ‘Wholesale and Decorators’ if you are interested in becoming a stockist or are a registered decorator.  

 

  1. Payments

5.1. We use Payfast as a secure way of processing any payments on this website.

For local customers available options include Visa or Mastercard, Instant EFT, or EFT. If a bank transfer is done, all payment confirmations must be sent to info@evolutionproduct.co.za.

Internationally we accept Visa or Mastercard.

5.2. Production will only be started when the full payment has been received. 

5.3. All items to be paid for in full prior to shipment.

  

  1. Delivery

6.1. Everything is shipped from South Africa, using top-notch and outrageously reliable Courier services Fastway and DHL who delivers packages to all corners of the world. We will send you an email to tell you when we have posted your parcel, so you can start watching your door! Locally, the delivery time is 1-4 days, and internationally 3-7 days. Evolution will not be responsible for any delays in delivery.

6.2. Any additional customs charges will be paid by the buyer.

6.3. If an order doesn't arrive with the buyer within 30 working days of sending (barring extraordinary delays due to extreme weather or political events), please let us know and we will resend your order on the agreement that if the first order arrives, you will either send it back on your expense, or pay for both orders. In the case that the buyer uses his/her own courier, we will not be responsible for the parcel after it has left our office, and the above mentioned will not be applicable.

 

  1. Returns

7.1. Evolution must be informed if there are any problems with a product within 7 days of receiving the item. The aim will be to resolve these concerns within 14 days and replace or refund the client once the original item has been returned. If the item was faulty, the return shipping costs will be covered by Evolution.

7.2. If you are unhappy with anything you bought, you can return them to us within 14 days of receipt of your order. If they are still in the condition in which we sent them to you, we'll give you a refund on your purchase and initial shipping costs (only local). However, you'll have to cover the return shipping costs.

We will only process the refund once the item has been returned to us.

Any custom orders, or orders specially made on request are not refundable. 

 

  1. Ownership and Copyright

All of the content you see on this website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Evolution Projects.

Evolution Projects grants you permission to view electronically, copy and print in hard copy portions of the site for the sole purpose of browsing the site for your personal use only. Any other use of materials on the site, including a reproduction for purposes other than those noted above, modification, distribution or reproduction, without the prior written consent of Evolution Projects and the lawful trademark and/or copyright owner (if applicable) is strictly prohibited and constitutes an unlawful infringement of the intellectual property rights of Evolution Projects and/or such trademark and/or copyright owner.

 

  1. Disclaimer

The Evolution Product website and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Evolution Projects (holding company of Evolution Product) shall not be liable for any damages of any kind related to your use of this site.

Your use of this website is at your own discretion. Evolution (i) makes no warranties or representations about this website or any of the content; (ii) accepts no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content and; (iii) does not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.

We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website or the content contained within it. Where liability cannot be excluded, any liability incurred by Evolution Projects in relation to the use of this website or the content, is limited as provided under the South African Consumer Law.

We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external site. Any concerns regarding an external link, should be directed to its responsible site administrator or webmaster.

 

  1. Limitation of liability

You agree to indemnify, defend and hold harmless Evolution Projects, its officers and employees, from any loss, liability, claim, demand, damage or expenses (including reasonable solicitor's fees) asserted by any third party due to or arising from or in connection with your use of Content, or your conduct on the Website, or messages posted or transmitted by you on or through the Website. Evolution Projects reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, which shall not excuse your indemnification obligations. Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of Evolution Projects and users are encouraged to consult professional advice before taking any course of action related to

 

  1. Intellectual Property

Evolution has the sole rights to the designs of all its products and should not be copied in any form whatsoever.

Evolution does not issue automatic exclusivity on any designs.

 

  1. Employment Practices

 Our factories have bargaining council certificates and we are compliant with South African Labor laws